Business Terms & Conditions

Lawn Tiger – Terms & Conditions v.3.0

  1. “Lawn Tiger” “Our”, “Ours”, “Us” “We” means Lawn Tiger Limited trading as Lawn Tiger. Correspondence address 33 Haroldslea Drive, Horley, Surrey, RH6 9DT. You can also contact Lawn Tiger by email hello@lawntiger.co.uk or call 01293 974358.
  2.  “Customer”, “You”, “Your” means a Customer requesting a quotation, survey and/or agreeing to take services from Lawn Tiger. 
  3.  “Green Waste Removal” means only the waste produced by Lawn Tiger in providing the service/treatment, unless otherwise agreed and stated in the quotation Green Waste Removal from a customer’s site is not included and charged separately on request. 
  4. Quotes & Estimates are valid for 30 days, after which values and work details may be subject to change. The price quoted or estimated for work includes all labour and materials and VAT, unless otherwise stated. 
  5. All work undertaken will be agreed between Lawn Tiger and the Customer prior to the start date and all work will be completed by Lawn Tiger and or its subcontractors unless otherwise agreed. In the absence of express written agreement to the contrary such goods and/or services are tendered or delivered and work undertaken upon and subject to these terms and conditions only.
  6. Any additions and/or alterations to the quotation shall be properly treated as variations and subject to written instructions and additional payments may be required to cover the agreed changes, if required. 
  7. Lawn Tiger may need to purchase goods or stock to complete the agreed service or treatment including when delivered to the Customer’s agreed property. Such goods or stock will remain the property of Lawn Tiger until paid for in full by the customer. Lawn Tiger will always retain title to excess delivered stock and will remove it from site.
  8. The Customer shall provide access to the agreed property location(s) during Lawn Tiger’s normal working hours (Monday to Friday 8am – 6pm) or other hours and days agreed in advance with the Customer. 
  9. The Customer accepts they may be required to provide Lawn Tiger access to mains water and/or electricity free of charge at the agreed property location to provide the agreed treatments or services. 
  10. The Customer must a) notify Lawn Tiger in writing to cancel services and b) within 7 days of the completed service or treatment with any complaints; hello@lawntiger.co.uk or write to 33 Haroldslea Drive, Horley, Surrey, RH6 9DT.
  11. Lawn Tiger, or their insurer in the event of a claim, will make good any damage to the Customer’s property caused by Lawn Tiger whilst undertaking the services or treatment. However, Lawn Tiger are not responsible for the cost of repairing any pre-existing faults or damage to the Customer’s property that Lawn Tiger discovers whilst providing the services. 
  12. Lawn Tiger is not able to accept responsibility for damage to (or cost involved with) any underground or overhead hazards, obstructions or utility services not made known by the Customer to Lawn Tiger in writing prior to commencement of the quoted treatment or service. Note that aeration service can penetrate soil up to 5 inches deep. 
  13. The Customer acknowledges that following application of some treatments, the Customer’s lawn may have a temporary less attractive appearance, including but not limited to scarification, aeration or moss control.
  14. Lawn Tiger will not accept responsibility for any required after care for treatments and services, including but not limited to watering lawns, new turf establishment, seed germination, lawn recovery after scarification or aeration or any other service provided. 
  15. Lawn Tiger will not accept responsibility for any work carried out by a Third Party. 
  16. Lawn Tiger will not accept responsibility or liability to the Customer for delayed visits due to Lawn Tiger’s staff sickness, staff shortages or adverse weather conditions. Such conditions may cause the delay of agreed visits but this will not affect the original, agreed price, unless both parties agree to a variation. 
  17. The removal of dog excrement, litter, leaves or garden furniture, toys or any other items from the Customer’s site, to be serviced or treated, is the responsibility of the Customer. If there is dog excrement or any other items prohibiting required access to the lawn/area to provide the service, Lawn Tiger will not move such items and may be able to carry out the all of the agreed work, but the Customer will still be charged the full rate for the visit.
  18. If Lawn Tigers vehicle or our supplier’s delivery vehicle is prevented access to the Customer’s site on the date of a scheduled visit, or if less than 3 working days’ notice is given by the Customer to Lawn Tiger to cancel or amend a pre-arranged booked visit, Lawn Tiger reserves the right to charge for the original booked visit and associated service or treatment in full, including any associated stock, restocking fees and labour charges. 
  19. Lawn Tiger will charge the Customer a fee of £25.00 plus VAT for denied access for treatment visits, including but not limited to locked gates, blocked access to treatment areas or items on the lawn. 
  20. The Customer accepts that Lawn Tiger may take photographs of the Customer’s property to record progress of treatments or use for Lawn Tiger’s business marketing. Personal identifying aspects will be obscured or removed. 
  21. Where a monetary deposit is required from the Customer in advance of the agreed treatment or service, it must be paid in full by the date stated on the quotation or, in the absence of a stated date on the quotation, within 14 days in advance of the initial service or treatment visit by Lawn Tiger to ensure the agreed treatment or service will be progressed and completed. Lawn Tiger will not accept any liability to the Customer for delays and/or direct and/or consequential losses due to the Customer’s non-payment of the deposit. 
  22. The Customer will be responsible for all payments to Lawn Tiger. Payment of invoices are due 7 calendar days from the date shown on the invoice. If any invoice is unpaid after 14 days, Lawn Tiger reserves the right to charge interest at the rates set out below until payment in full is received. The rate of interest for late payment shall be 2% domestic and 8% commercial over the base rate of HSBC Bank as varied from time to time and the rate for the time being payable on judgment debts.
  23. Cancellation: the Customer can cancel our services any time, by email to hello@lawntiger.co.uk or post to Lawn Tiger Limited, 33 Haroldslea Drive, Horley, Surrey, RH6 9DT and must pay any outstanding balance within 7 days. 
  24. Lawn Tiger’s service year runs from 1st March to 28th Feb and we reserve the right to increase prices annually
  25. Services will continue from service year to service year, unless the Customer cancels in writing.
  26. These terms and conditions are governed by English Law.

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