Lawn Tiger Ltd: Business Terms & Conditions v.4.0
1. Definitions
“Customer” means any Domestic Consumer, Direct Commercial Customer or Subcontracting Customer.
“Direct Commercial Customer” means a business entity (including hotels, management companies or residents’ associations) that contracts directly with Lawn Tiger.
“Domestic Consumer” means an individual acting wholly or mainly outside their trade, business or profession and receiving services for their private property.
“Green Waste” means organic material generated during the provision of Lawn Tiger’s services, including but not limited to thatch, moss, grass clippings and other natural lawn materials arising from treatments such as scarification, aeration or renovation works.
“Lawn Tiger” means Lawn Tiger Ltd. Registered address is Figures House, 24 Brighton Road, Salfords, Surrey, United Kingdom, RH1 5BX. Correspondence address is 33 Haroldslea Drive, Horley, Surrey, RH6 9DT. You can contact Lawn Tiger by email [email protected] or call 01293 974358.
“Non-Green Waste” means non-organic materials brought to or used at the Customer’s property in connection with the provision of services, including but not limited to plastic packaging, bulk bags, containers, pallets or other materials associated with the delivery or use of products such as fertilisers, seed or top dressing.
“Service Schedule” means any written confirmation, quotation or plan issued by Lawn Tiger.
“Service Year” means the period from 1 March to 28 February (or 29 February in a leap year), as referenced in Clause 18.
“Subcontracting Customer” means a business engaging Lawn Tiger to deliver services to an end-client.
“Waste” means only the waste generated by Lawn Tiger while carrying out the agreed services.
“Writing” includes email.
2. Quotes and Estimates
2.1 Quotes remain valid for 30 days unless otherwise stated.
2.2 Quotes Based on Online Measurements
Where a quote is provided using online lawn-measurement tools, it is offered for convenience but remains subject to onsite verification. If the actual lawn size or onsite condition differs from what was assumed, Lawn Tiger may amend the quoted price and service recommendations accordingly.
2.3 Quotes Provided Onsite
Where a quote is provided onsite, the price is based on the lawn size, condition, access and other relevant factors at that time. If, on arrival to carry out the service, these conditions have materially changed, Lawn Tiger may amend the price or recommended services.
2.4 Quotes for Existing Customers
For existing Customers requesting additional works (e.g. scarification, aeration, overseeding), quotes are based on the lawn condition at the time of assessment. If the condition changes before the service date, the quoted plan may be amended.
2.5 Acceptance and Amendments
Changes to pricing or scope will be confirmed before work proceeds. If the Customer chooses not to proceed, no charge applies for the service; however, a call-out fee may be charged if a technician has already attended.
2.6 Business-to-Business Customers
For Direct Commercial Customers and Subcontracting Customers, acceptance of a quotation by the contracting business is deemed acceptance on behalf of any end-client.
The Customer is responsible for ensuring accuracy of information and for passing relevant details to end-clients.
2.7 Lawn Tiger accepts no liability for changes in lawn condition after quotation due to weather, mowing, watering, shade, pests, disease or third-party activity.
3. Our Agreement with You
3.1 When the Customer contacts Lawn Tiger to request information, a quotation, lawn survey or treatment programme, this constitutes an expression of interest only. Any quotation issued by Lawn Tiger (whether online, onsite or by email) is an invitation to place an order and does not constitute a binding offer.
3.2 The Customer may confirm in Writing that they wish to proceed. Lawn Tiger may record or activate requested services within its scheduling system upon receiving such confirmation; however, a binding agreement is only formed once Lawn Tiger provides Written acceptance of the order. Written acceptance may follow the Customer’s confirmation but remains subject to the checks described below.
3.3 Acceptance of any service, whether part of a programme or requested individually, is conditional on Lawn Tiger completing an onsite inspection at the time of attending to deliver the service and confirming that the lawn, access and surrounding conditions are suitable.
3.4 This inspection is normally carried out immediately before work begins and does not require a separate preliminary visit unless Lawn Tiger considers such a visit necessary.
The Customer is responsible for informing Lawn Tiger in Writing of any known hazards or obstructions, including underground services. Further detail on this responsibility is set out in Clause 8.6.
Lawn Tiger may amend, postpone or refuse the work on arrival where hazards, access issues or lawn conditions make the service unsafe or unsuitable.
3.5 Acceptance is always subject to safe and reasonable access for Lawn Tiger’s staff, vehicles, equipment and machinery. Lawn Tiger may postpone or decline work where access is unsafe or unsuitable, or where seasonal conditions, weather or professional judgement indicate the work should not proceed.
3.6 Domestic Consumers
Contract formation and the ability to begin work within the statutory cooling-off period are subject to Section 5 and the Consumer Contracts Regulations 2013.
3.7 Direct Commercial Customers
The contract is formed upon Written acceptance by Lawn Tiger and is governed by these Terms and any applicable Service Schedule.
3.8 Subcontracting Customers
The contracting business is the Customer for the purpose of these Terms. Contract formation, responsibilities and priorities are governed by these Terms and any applicable subcontractor agreement.
3.9 Lawn Tiger reserves the right to decline to accept or proceed with any order or requested service for operational, safety or commercial reasons. Where this occurs, Lawn Tiger will inform the Customer and no charge will apply for services not provided.
4. Our Services
4.1 Lawn Tiger will carry out all services with reasonable skill and care. The results and appearance of any lawn will depend on factors outside Lawn Tiger’s control, including weather, seasonal conditions, environment, pests, disease and the Customer’s aftercare practices.
4.2 Operational details on how treatments are delivered, including visits where multiple services may be completed together, are set out in Clause 9, and aftercare requirements are set out in Clause 10.
5. Cancellation and Notice Requirements
5.1 Consumer Right to Cancel (14-Day Cooling-Off Period)
Where the Customer is a Domestic Consumer and the contract is agreed at a distance or off-premises, the Customer has the right to cancel within 14 days from the day after Lawn Tiger issues Written acceptance, in accordance with the Consumer Contracts Regulations 2013.
5.2 By confirming they wish to proceed and agreeing to a scheduled date, the Customer is deemed to have requested that the services begin within the cooling-off period. Where cancellation occurs after work has begun, the Customer must pay for work completed, or the full price where services are fully performed.
5.3 For clarity, the process for contract formation and acceptance is governed by Clause 3.
5.4 Short-Notice Cancellations (48-Hour Working-Day Notice Requirement)
All Customers must provide a minimum of 48 hours’ notice (working days only) to cancel or reschedule a planned visit. Notice given on weekends or bank holidays does not count towards the 48-hour period.
For example, to cancel or amend a Monday appointment, the Customer must notify Lawn Tiger no later than the preceding Thursday.
Where insufficient notice is provided and a technician is already scheduled, routed or attending, Lawn Tiger may charge an aborted-visit fee of up to 50% of the scheduled service price, to reflect the costs incurred, including scheduling, travel and lost operational time.
5.5 Prepay Customers
Where the Customer has prepaid, Lawn Tiger will deduct the value of services delivered during the notice period. Remaining balances for services due after that period will be refunded.
5.6 Scheduled or Material-Dependent Works
For services requiring advance materials, specialist machinery, seasonal scheduling or operational planning (including but not limited to lawn renovation, overseeding and top dressing), Lawn Tiger may:
- retain any deposit paid in accordance with Clause 16;
- charge the full cost of materials purchased, allocated or committed specifically for the Customer’s service; and
- charge an aborted-visit fee in accordance with Clause 5.4 where applicable.
These charges reflect reasonable costs incurred and losses arising from the Customer’s cancellation, postponement or failure to provide access.
6. Unforeseen Issues and Variations
6.1 Lawn Tiger may amend, postpone or decline work where unforeseen issues arise, including soil compaction, waterlogging, drought stress, pests, disease, excessive thatch, shade decline, undisclosed hazards, unsafe access or sudden weather changes.
6.2 This clause relates to operational issues encountered during delivery of the service.
It operates alongside the acceptance, suitability and safety checks described in Clause 3, which apply to contract formation and pre-work suitability.
6.3 Additional work required due to unforeseen issues may be chargeable. If issues within the Customer’s control prevent delivery, an aborted visit fee may apply (see Clause 12).
6.4 Withdrawal or Suspension of Services
Lawn Tiger reserves the right to withdraw, suspend or amend any service at any time where reasonably required for operational, commercial, regulatory or safety reasons, and where such changes do not materially disadvantage the Customer without appropriate adjustment or refund.
Where Lawn Tiger withdraws or suspends a service, it will notify the Customer in Writing as soon as reasonably practicable.
The Customer will not be charged for any services not provided. Where payment has been made in advance for services that are not delivered, Lawn Tiger will provide an appropriate refund or adjustment.
7. Title of Goods & Stock
7.1 Title remains with Lawn Tiger until full payment.
8. Complaints, Accidents and Damage
8.1 Complaints must be reported within 3 weeks of the visit. This is a reporting window only and does not imply liability within that timeframe.
8.2 Lawn Tiger accepts no liability at any time for deterioration or changes caused by external factors, including:
- extreme or prolonged weather conditions, including heat, drought, frost, excessive rainfall or waterlogging
- natural regrowth of weeds, moss or algae following treatment cycles
- mowing carried out too soon after a treatment or service, or otherwise not in accordance with Lawn Tiger’s aftercare guidance
- inappropriate mowing practices, including mowing at an unsuitable height, using poorly maintained or defective equipment (such as blunt blades), or mowing too frequently or infrequently
- insufficient or excessive watering, or inconsistent watering practices
- normal use of the lawn, including foot traffic, pets, children, furniture or vehicles
- underlying soil conditions, including compaction, poor drainage or nutrient imbalance
- underlying lawn construction or installation issues, including but not limited to poor soil preparation, compaction, inappropriate materials (such as excessive sand), inadequate drainage or previous works carried out by third parties, which may limit the effectiveness of Lawn Tiger’s services
- shade, leaf coverage or root competition from trees, shrubs or surrounding vegetation
- pest activity or disease affecting the lawn
- seasonal variation in growth, colour or density
- third-party activity or damage, including work carried out by other contractors or individuals
- failure to follow aftercare guidance provided by Lawn Tiger, where such guidance is relevant to the service delivered
8.3 Lawn Tiger does not guarantee weed-free or moss-free lawns. The control of weeds and moss is a gradual process and typically requires multiple treatments over time to achieve effective and lasting results.
Weed control is achieved through ongoing treatments; however, moss control may also require physical removal, such as scarification, in addition to treatment applications. Without such removal, dead or weakened moss may remain visible and new moss growth may occur.
Missed, delayed or skipped treatments may reduce the effectiveness of the programme and may result in a decline in lawn condition or the reappearance of weeds and moss. Follow-up treatments and/or additional services may be required and may be chargeable.
8.4 Underground Services and Hazards:
The Customer is responsible for notifying Lawn Tiger in Writing, prior to any visit, of any known or suspected underground services, hazards or obstructions within the lawn or treatment areas. This includes, but is not limited to, electrical cables (including armoured cables), irrigation or sprinkler systems, water pipes, drainage, lighting cables or any other buried services.
Such information must be sufficiently detailed to enable Lawn Tiger to reasonably identify and avoid the hazard. This may include, where applicable, the approximate location, depth, direction and extent of the service, together with any relevant plans, markings or diagrams.
Customers must ensure that any underground services within normal working depths of lawn treatment equipment are clearly and accurately identified prior to the visit. This may include marking out their location using suitable methods or ensuring that they are clearly visible and identifiable at the time of the visit.
Where required, Lawn Tiger may request that the Customer or their representative is present at the appointment to assist in identifying or confirming the location of underground services. Lawn Tiger may, at its discretion, work in conjunction with the Customer or their representative to verify the position of such hazards prior to carrying out the service.
Where adequate and accurate information is not provided, or where underground services are not reasonably identifiable, Lawn Tiger shall not be liable for any resulting damage.
Where, in Lawn Tiger’s reasonable judgement, the presence or suspected presence of underground hazards creates a risk to safe or effective service delivery, Lawn Tiger may amend, restrict or decline to carry out work in the affected area.
Lawn Tiger will take reasonable care to avoid damage to any identified or reasonably apparent underground services.
8.5 Lawn Tiger accepts liability only where damage is caused directly by failure to exercise reasonable skill and care. Any liability accepted under this clause is subject to the limitations set out in Clause 23.
8.6 Materials and Operational Commitment
Where Lawn Tiger has, in good faith, purchased materials, allocated stock or committed operational resources based on a confirmed booking, and the service is cancelled, postponed or cannot be completed due to circumstances within the Customer’s control, Lawn Tiger reserves the right to recover the reasonable costs incurred.
This may include materials that are seasonal, perishable or not reasonably reusable within normal operations, including but not limited to seed, top dressing or associated products.
This provision operates in addition to any retained deposit under Clause 16 and any aborted-visit fee under Clause 5.
9. How Our Treatments Are Delivered
9.1 In order to provide the necessary and quality services to Customers, one or more lawn treatments or services may occasionally be completed during the same visit. Pricing is always per service, not per visit, regardless of whether the Customer pays per treatment, by instalments or via a prepaid plan.
9.2 Where multiple services are completed in a single visit, the full agreed price for each service remains payable. Customers will receive advance notifications confirming the visit date, the services due and any pre-visit requirements.
9.3 Certain treatments, including but not limited to scarification, aeration, moss control, lawn hydration treatments, soil improvers and top dressing, may temporarily reduce the lawn’s appearance. Recovery times vary depending on weather, season and lawn health and may take several weeks or months.
9.4 If Customers skip or cancel treatments forming part of their agreed programme, they accept that lawn health and appearance may decline as a result. Lawn Tiger is not responsible for deterioration arising from skipped or cancelled treatments.
10. Aftercare Responsibilities
10.1 The Customer must follow aftercare advice, including watering, mowing height and minimising traffic.
10.2 Lawn Tiger is not responsible for outcomes affected by insufficient aftercare.
10.3 Aftercare advice is available on our website (https://www.lawntiger.co.uk/aftercare-advice/) and provided for applicable services in quotes and in the appointment and after-service emails sent to customers.
11. Appointments
11.1 Appointment visits are normally communicated to Customers by automated email around 7 days and 1 day before the planned visit. Where this is not possible, for example when a Customer begins services less than 7 days before their first treatment, Lawn Tiger will provide the earliest reasonable notification.
11.2 The 1-day reminder is provided for convenience only and does not alter the Customer’s obligation to give sufficient cancellation notice. Customers must follow the cancellation requirements set out in Clause 5, including the 48-hour working-day rule.
11.3 Lawn Tiger does not provide fixed appointment times as standard.
Visits are scheduled within a working day window, typically between 8:00am and 5:30pm, Monday to Friday, due to factors outside our control including weather conditions, route optimisation, traffic and changes to other customer visits.
Lawn Tiger will always endeavour to attend on the advised date but cannot guarantee exact arrival times and will notify the Customer as soon as reasonably possible if attendance needs to be rescheduled.
11.4 Where a Customer requests a change to a scheduled visit, Lawn Tiger will use reasonable endeavours to accommodate that request; however, an alternative appointment cannot be guaranteed within any specific timeframe.
Depending on the time of year, notice provided and Customer availability, it may not be possible to complete a particular treatment within the current treatment round. In such cases, the service may be deferred to the next available treatment round.
12. Access to the Customer’s Property & Lawn
12.1 The Customer must ensure safe, practical and unobstructed access to the agreed property location during Lawn Tiger’s normal working hours (Monday to Friday, 8am to 6pm, excluding Bank Holidays), or during any alternative hours agreed in advance. For certain services, including lawn renovation, Lawn Tiger may need to arrive earlier or finish later than these hours and will notify the Customer accordingly.
12.2 The Customer may be required to provide access to mains water and/or electricity free of charge to enable Lawn Tiger to carry out the agreed services.
12.3 Lawn Tiger is usually able to perform services without the Customer being present, provided that access is available. Gates must be unlocked, access routes must be clear and, where relevant, suitable parking must be available for Lawn Tiger staff and vehicles.
12.4 The Customer is responsible for ensuring the lawn and surrounding areas are clear of obstacles, including but not limited to dog excrement, toys, furniture, leaves, litter, equipment or other items. Lawn Tiger will not move such items. Where obstacles prevent full access or limit the areas that can be treated, Lawn Tiger will carry out the service as far as reasonably possible, and the full scheduled service price will remain payable.
12.5 Lawn Tiger will not accept responsibility for delays caused by circumstances beyond its control, including but not limited to adverse weather, machinery or vehicle breakdown, staff sickness or operational issues. Such delays do not affect the agreed price unless both parties agree to a variation.
12.6 Where access is denied or unsafe on arrival, including locked gates, obstructions, hazards, parked vehicles or any other issue within the Customer’s control preventing safe or practical delivery of the service, Lawn Tiger may charge an aborted-visit fee of up to 50% of the scheduled service price, to reflect the costs incurred, including scheduling, travel and lost operational time.This operates in addition to the notice requirements in Clause 5.2 (48-hour working-day notice rule) and may apply even where the required notice has not been provided. This may include situations where materials or resources have already been committed to the scheduled service.
12.7 Where access issues arise during the onsite inspection described in Clause 3, Lawn Tiger may amend, postpone or refuse the scheduled work. No liability is accepted for services that cannot be completed, or for any consequential loss, where safe or practical access is not available.
12.8 This clause operates in conjunction with Clause 3 (acceptance and suitability checks), Clause 5 (cancellation and notice requirements) and Clause 11 (appointments).
13. Waste
13.1 Waste is categorised as Green Waste and Non-Green Waste as defined in Clause 1.
Lawn Tiger will remove Non-Green Waste (for example plastic packaging, containers or pallets associated with materials delivered to site) unless otherwise agreed in Writing.
Green Waste removal is not included within standard service pricing unless expressly agreed in advance.
13.2 Where Green Waste removal is required, it must be arranged prior to the visit and will be subject to additional charges.
13.3 The Customer and Lawn Tiger will agree the preferred waste-handling method in advance of the service, based on the available options published on our website:
https://www.lawntiger.co.uk/about-lawn-tiger/green-waste-options/
13.4 Where Green Waste is to remain on site, the Customer must ensure that a suitable, accessible and safe area is available for its placement, such as a compost area or designated location.
13.5 Where a ride-on scarifier or other mechanical collector is used, collected Green Waste must be deposited in a nearby, machine-accessible location. Due to the nature and volume of material, machine-collected waste cannot be bagged.
13.6 Lawn Tiger will confirm in advance where this requirement applies so that appropriate arrangements can be made.
13.7 Where Lawn Tiger arranges third-party removal, including skip hire or collection bags, the Customer must not add any additional materials without prior agreement.
Only Green Waste may be placed in any skip or collection bags unless otherwise agreed in Writing. Soil, rubble or other materials must not be added.
13.8 If a waste contractor refuses collection due to contamination, overfilling or incorrect waste types, the Customer will be responsible for any additional costs, delays or remedial actions required to enable safe and compliant disposal.
13.9 Lawn Tiger accepts no responsibility for the condition, suitability or compliance of any Customer-provided waste disposal facilities.
14. Photography
14.1 Lawn Tiger may take photographs of the Customer’s lawn and surrounding treatment areas for operational and record-keeping purposes, including documenting lawn condition, monitoring progress of treatments, identifying issues and supporting service quality. These operational photographs form part of the service process and are stored securely on Lawn Tiger’s internal systems in accordance with applicable data protection legislation.
14.2 Such photographs are taken on the basis of Lawn Tiger’s legitimate interests in delivering, monitoring and evidencing its services.
14.3 Personal or identifying features will not intentionally be included unless unavoidable during normal service delivery. For the purposes of this clause, personal or identifying features may include elements of the property or surroundings that could reasonably identify the Customer.
14.4 Lawn Tiger may also use photographs for marketing or promotional purposes.
Where any photograph contains personal identifiers, including visible parts of the property, vehicle registration plates, distinctive features, people or personal items, Lawn Tiger will remove or obscure such details before use.
14.5 If a photograph cannot be anonymised without losing its purpose, Lawn Tiger will request the Customer’s consent before using it externally.
Nothing in this clause permits the taking or use of photographs that would compromise customer privacy or security.
14.6 Customers may raise any concerns regarding photography at any time, and Lawn Tiger will act reasonably in addressing such concerns.
14.7 Lawn Tiger will process personal data in accordance with its Privacy Notice, as updated from time to time and available on its website.
15. Payment of Services
15.1 The Customer is responsible for paying all charges due to Lawn Tiger for the services provided. Invoices are payable within 7 calendar days from the date shown on the invoice.
15.2 A payment reminder may be issued after the due date.
15.3 Where any invoice remains unpaid after 7 days, Lawn Tiger may charge interest on the overdue amount until payment is received in full.
15.4 For Domestic Consumers, interest may be charged at a reasonable rate of up to 2% above the HSBC Bank base rate.
15.5 For Direct Commercial Customers and Subcontracting Customers, interest may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at a rate of 8% above the HSBC Bank base rate, together with reasonable debt recovery costs permitted under the Act.
15.6 If payment has not been received within 14 days of the invoice date, Lawn Tiger may pause or withhold further services until the outstanding balance is paid in full. Services will resume only once all overdue amounts have been settled.
15.7 Lawn Tiger accepts payment by debit or credit card via telephone, online customer portal or by Autopay. Autopay is a secure facility that allows Customers to register and maintain a valid debit or credit card to take payments automatically when due.
15.8 Customers who choose to pay by monthly instalments must register for and maintain valid Autopay card details at all times as a condition of that payment arrangement.
Where card details fail, expire or are removed, Lawn Tiger may suspend services until valid details are restored and any outstanding balance is paid.
15.9 The Customer’s obligation to pay for services is not dependent on continuous service delivery where delays, adjustments or missed services arise due to factors outside Lawn Tiger’s control or as otherwise permitted under these Terms.
15.10 Where payment for services is not received, Lawn Tiger reserves the right to take such steps as necessary to recover the debt, including the use of third-party debt collection agencies or the commencement of legal proceedings.
15.11 Any costs reasonably incurred in the recovery of overdue invoices may be charged to the Customer where permitted by law.
16. Deposits
16.1 Lawn Tiger will inform the Customer in advance where a deposit is required for any service.
16.2 Deposits are typically required for services involving advance planning, reserved appointment time, specialist machinery or the pre-purchase of materials, including lawn renovation and related works.
16.3 The amount of the deposit and the due date for payment will be confirmed in Writing, usually by email. A booking is not confirmed until the deposit has been received in full.
16.4 The deposit forms part of the total price of the service and secures the scheduled appointment time and, where applicable, covers materials or products purchased specifically for the Customer’s job.
16.5 Where the Customer cancels, the cancellation provisions set out in Clause 5 apply.
16.6 Where Lawn Tiger has purchased materials, allocated stock, reserved operational capacity or incurred other non-recoverable costs specifically for the Customer’s booking, the deposit (or an appropriate proportion of it) may be retained.
16.7 Deposits for seasonal or time-sensitive services (including lawn renovation and associated works) reflect the reservation of a limited service window, advance preparation and material commitment, and may therefore be non-refundable where cancellation occurs.
16.8 Where additional costs have been incurred beyond the value of the deposit, Lawn Tiger reserves the right to charge for those costs in accordance with Clause 5.4.
16.9 Where cancellation occurs after a technician has been scheduled, routed or dispatched, an aborted-visit fee may also apply in accordance with Clause 5.2. This is separate from and in addition to any retained deposit.
16.10 Where no costs have been incurred and no operational loss has arisen, Lawn Tiger may, at its discretion, offer a full or partial refund of the deposit.
16.11 Nothing in this clause affects the Customer’s statutory rights, including those under the Consumer Rights Act 2015.
17. Discounts
17.1 From time to time, Lawn Tiger may offer promotional discounts. Any such discount will be subject to the specific terms stated in the promotion and is also governed by these Business Terms and Conditions.
17.2 Unless explicitly stated otherwise, discounts apply only to the Service Year in which they are offered and do not carry over to subsequent Service Years.
17.3 Where individual treatments within an Annual Treatment Plan are offered at a discount, whether partially or in full, the discount is conditional upon the Customer proceeding with and paying for the full Annual Treatment Plan for that Service Year.
17.4 A Customer cannot accept a discounted or free treatment, for example, a fully discounted Lawn Weed Treatment, without also receiving and paying for all other applicable full-price treatments within the plan.
17.5 Discounted treatments must be delivered in accordance with the planned programme and cannot be separated, deferred, exchanged or redeemed independently of the associated services.
17.6 Where a Customer cancels or does not proceed with the full programme, Lawn Tiger reserves the right to withdraw the benefit of any discount and to charge the standard price for services already delivered.
17.7 Discounts have no cash value and cannot be exchanged for cash, credit or alternative services unless expressly agreed in Writing.
17.8 Lawn Tiger reserves the right to withdraw or amend promotional discounts where reasonably justified, including where misuse is identified or where the Customer does not meet the qualifying conditions of the promotion.
18. Service Year, Price Changes and Automatic Renewal
18.1 Lawn Tiger’s Service Year runs from 1 March to 28 February.
18.2 Lawn Tiger provides services on an ongoing, continuous basis rather than under a fixed-term annual contract. Once a Customer has agreed to services, those services will continue from one Service Year to the next unless cancelled in accordance with these Terms, and Customers may cancel at any time.
18.3For operational efficiency and to ensure continuity of lawn care, certain recurring services will automatically continue into each new Service Year unless the Customer cancels in Writing.
These include: Annual Treatment Plan (all types), Aeration (all types), Hard Surface Treatments, Lawn Hydration, Soil Improver, Scarification (Annual Maintenance) and Lawn Grub Treatment.
Where a Customer proceeds with a Lawn Renovation Programme or Lawn Rescue Programme, Aeration and Lawn Hydration services included within those programmes will automatically continue into the following Service Year as standalone services, unless cancelled by the Customer.
All other elements of the Lawn Renovation Programme or Lawn Rescue Programme, including but not limited to scarification, overseeding and top dressing, are provided as one-off services and will not automatically continue unless expressly agreed in Writing.
The Customer may cancel any automatically continuing service at any time in accordance with Clause 5.
18.4 Core renovation services, including Scarification (renovation), Top Dressing and Overseeding, do not automatically continue unless expressly agreed with the Customer in Writing.
18.5 Prices may be reviewed and adjusted annually. Customers will be notified in Writing of any price changes in advance of the new Service Year. Updated pricing will be made available through Lawn Tiger’s online customer portal.
Customers will be invited to view their current and upcoming services, including pricing, via Lawn Tiger’s online customer portal. It is the Customer’s responsibility to review this information and notify Lawn Tiger in Writing if they wish to amend or cancel any services before the new Service Year begins.
Where the Customer does not cancel following such notification, services will continue into the new Service Year on the basis of these Terms.
18.6 Notifications of price changes do not need to specify individual percentage increases or comparisons with previous pricing.
18.7 The continuation of services into a new Service Year does not require the Customer to enter into a new contract. Services will continue on the basis of these Terms unless cancelled.
18.8 Customers may cancel any service at any time in accordance with Clause 5. All cancellation provisions in Clause 5 apply equally to ongoing, continuing and renewing services.
18.9 This clause is intended to support efficient service delivery and continuity of lawn care and does not affect the Customer’s statutory rights.
18.10 Lawn Tiger may from time to time introduce, amend or withdraw services, treatments or service elements as part of its ongoing development of lawn care programmes. Where such changes are considered beneficial to the Customer’s lawn or are required for operational, commercial or regulatory reasons, Lawn Tiger may adjust the Customer’s ongoing programme accordingly.
18.11 Customers will be notified in Writing in advance of any such addition, including details of the service and any applicable pricing. Where additional charges apply, the Customer will have the opportunity to opt out of that service before it is carried out. If the Customer does not opt out following such notification, Lawn Tiger may proceed to include and deliver the service as part of the ongoing programme, provided that reasonable notice has been given.
19. Subcontracting & Priority of Terms
19.1 These Terms apply unless expressly overridden by a written subcontractor agreement.
20. Lawn Surveys
20.1 Lawn surveys and summaries are informal assessments intended to assist in planning treatments and providing general guidance on lawn condition and potential improvement.
They are based on observations made at the time of inspection and do not constitute a guarantee of results, a full diagnostic report or a definitive statement of lawn condition.
Lawn conditions may change over time due to factors outside Lawn Tiger’s control, including weather, soil conditions, mowing, watering, pests, disease and general maintenance.
20.2 Customers should not rely solely on a lawn survey as a complete or permanent assessment of their lawn.
20.3 Lawn surveys and summaries do not themselves form a binding contract. A contract is only formed in accordance with Clause 3 once Lawn Tiger issues Written acceptance.
21. Treatment Safety & Aftercare
21.1 Lawn Tiger uses products that are approved for professional use and are applied in accordance with relevant regulations and best practice.
21.2 The Customer is responsible for ensuring that pets, children and other persons are kept off treated areas in accordance with the aftercare advice provided.
21.3 Following liquid treatments, treated areas must be avoided until fully dry.
21.4 Following granular treatments, additional precautions may be required depending on the product used and environmental conditions.
21.5 Where pets are likely to ingest grass or materials (including grazing animals or birds), the Customer must ensure appropriate precautions are taken as advised.
21.6 Further treatment-specific safety and aftercare guidance is provided via Lawn Tiger’s website and in service communications.
21.7 Lawn Tiger accepts no liability where injury, illness or adverse effects arise due to failure to follow provided aftercare or safety guidance.
22. Weather and Environmental Conditions
22.1 Services may be postponed, rescheduled or adjusted where weather or environmental conditions are unsuitable or may affect the safe or effective delivery of the service.
22.2 Lawn health, appearance and treatment outcomes are influenced by environmental factors outside Lawn Tiger’s control, including weather, soil conditions and seasonal variation.
22.3 Lawn Tiger accepts no liability for delays, changes in scheduling or variations in results arising from such conditions.
23. Limitation of Liability
23.1 To the fullest extent permitted by law, Lawn Tiger’s total liability to the Customer in respect of any claim arising out of or in connection with the services shall be limited to the total amount paid by the Customer for the specific service giving rise to the claim.
23.2 Lawn Tiger shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of enjoyment, or loss of opportunity.
23.3 Nothing in these Terms limits or excludes liability where it cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence.
23.4 Nothing in these Terms affects the Customer’s statutory rights under applicable law.
24. Force Majeure
24.1 Lawn Tiger shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, supplier or material shortages, labour shortages, transport disruption, machinery failure, or government restrictions. Where such events occur, Lawn Tiger will take reasonable steps to resume services as soon as practicable.
25. Severability
25.1 If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
25.2 If Lawn Tiger does not immediately enforce any provision of these Terms, this does not mean it has waived its right to do so at a later date.
26. Variation of Terms
26.1 Lawn Tiger may update these Terms from time to time to reflect changes in legislation, business practices or the services provided.
26.2 Where material changes are made, Customers will be notified in Writing in advance. The updated Terms will take effect from the date specified in that notice.
26.3 Continued use of Lawn Tiger’s services after that date will constitute acceptance of the updated Terms.
26.4 Transfer of Agreement
Lawn Tiger may transfer its rights and obligations under these Terms, including the provision of services, to another business where reasonably required as part of a sale, restructure or transfer of operations.
Where such a transfer occurs, the Customer will be notified in Writing. The transfer will not affect the Customer’s statutory rights.
26.5 Onboarding of Transferred Customers
Where Lawn Tiger acquires or takes over the provision of services from another business, customers of that business may be offered continued services by Lawn Tiger.
In such circumstances, Lawn Tiger will notify the Customer in Writing and these Terms will apply to any services provided by Lawn Tiger from the date of that notification, unless the Customer chooses not to proceed.
27. Governing Law
27.1 These Terms are governed by the laws of England & Wales.
